Your rights as a client
- information and education about your mental health
- timely and quality treatment
- interact with our healthcare providers
- mechanisms of complaint and redress
- refuse treatment (unless legal documentation shows otherwise)
- advocacy
- be treated in an appropriate manner
- Not be discriminated against on the basis of age, race, sex, religion, national origin, sexual orientation, disability, or marital status
- contribute and participate in your treatment
- services in a safe, protected environment free from harassment
- seek a second opinion
- receive considerate and respectful care
- be treated with dignity and respect
- Know the name of the provider who has primary responsibility for coordinating your care
- have reasonable continuity of care
- receive treatment in the least restrictive setting
- privacy and confidentiality
As a client you have the responsibility to:
- know and follow office rules and regulations
- be open to provide information about you
- cooperate with all office personnel
- Be considerate of other clients
- provide information necessary for insurance processing and to recognize that you are responsible for any bills or charges owed
- help your provider in their efforts to return you to health by following their instructions and advice
- be respectful of office property and other clients property
- advise your provider of any dissatisfaction with services
- arrange transportation to and from appointments
- keep your scheduled appointments as best as you can
- ask your provider about anything you do not understand with regards to your care
- update your insurance information and address as needed